Some outages are caused by power failures. Others by network issues.And then there are the ones caused by a vendor who decided—without telling you—to deactivate the literal lifeline of your organization. That was my Wednesday. Right before Juneteenth. The Main Line: Disconnected The District’s main customer service number—the one printed on every bill, posted on the website, and used for

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Hey there. I’m your IT department.No, not part of a team. Not “one of the tech guys.”Just me. One human. One coffee-fueled, semi-burnt-out digital janitor holding this entire circus together with duct tape, Google searches, and sheer panic. And let me tell you: being a solo IT admin? It’s the most gloriously underappreciated, stress-inducing, caffeine-powered, thankless job on the planet.

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